Refund policy

RETURN POLICY

Due to the nature of our personal care products, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at hello@shopmaisyn.com.

Please include your order number and photos of the issue so we can review your claim.

If approved, we will replace the item or issue a refund at our discretion.

Lost or Stolen Packages

Maisyn is not responsible for packages lost, stolen, delayed, or marked as delivered by the shipping carrier. If you experience an issue with delivery, please contact the carrier directly.

Questions

For questions regarding your order, please contact us at hello@shopmaisyn.com.